PROPER STEPS TO OPERATE THE FUEL SYSTEM

Visa and MasterCard only

STEP 1: Attach grounding cable to appropriate location on aircraft

STEP 2: Follow instructions on pedestal display

STEP 3: After pump starts briefly and then stops, reset meter to zero

STEP 4: Press BLACK button above meter to start pump and dispense fuel

STEP 5: After dispensing fuel, take note of quantity on meter

STEP 6: Press RED button to turn off pump

STEP 7: Press button next to fuel line to retract fuel line

STEP 8: Recoil grounding cable

STEP 9: Close cabinet

STEP 10: Retrieve receipt from pedestal and close fabric cover

FREQUENTLY ASKED QUESTIONS

Q: Why is the pump so loud and sometimes act like it's running out of fuel?

A: Our fuel system is nearing the end of it's life which sometimes causes the loud noise and the appearance that it's running low or out of fuel. Rest assured that these problems are "cosmetic" and do NOT affect the accuracy of the metering system. Often while pumping, the pressure will stabilize and the cosmetic issues will subside.

Q: My receipt says $100.86 for 24.6 gallons but my bank account says I was charged $164.00! Why was I overcharged?

A: You were NOT overcharged. If you look carefully on your account (online), you will notice a temporary"pre-authorization hold" for $164.00. If you check back usually within 24 or 48 hours, that temporary hold will disappear and be replaced with the actual amount of $100.86. Like many other unattended systems and some businesses like motels and car rental companies, merchants will first check to see if funds are available prior to completing the sale. This is called a "pre-authorization hold". When you run your card at our fuel system, the pedestal asks for "maximum gallons". Whatever you enter here, a temporary hold will be put on the cost of that maximum amount of fuel. Once the sale is completed and the actual amount is sent to the merchant processing center, the bank will remove the pre-authorization hold amount and replace it with the actual amount of the sale. For more information about pre-authorization holds, please contact you credit card provider or bank as this is a function of theirs and not of the airport.

Q: Can I get a pass to drive to the fuel farm with my vehicle to purchase fuel in a container?

A: Absolutely! Simply click on the GATE ACCESS tab above to apply for free access to the fuel farm gate.